BuyerKent County Council(ID: GB-SRS-sid4gov.cabinetoffice.gov.uk/6Fq48XBS)
AwardedCF
Value
£157,625
Region
South East
Deadline
29 Apr 2026
Status
complete
Published
—
Contract Start
1 Oct 2026
Contract End
1 Oct 2028
CPV Classification
72000000IT services: consulting, software development, Internet and support
Description
Contract was awarded via G-Cloud 14.
Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses.
The system encompassed the following types of feedback:
• Customer Feedback - Comments, Complaints and Compliments
• Local Ombudsman Complaints
• Member Complaints
• Freedom of In…Contract was awarded via G-Cloud 14.
Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses.
The system encompassed the following types of feedback:
• Customer Feedback - Comments, Complaints and Compliments
• Local Ombudsman Complaints
• Member Complaints
• Freedom of Information Requests
• Subject Access Requests
• Environmental Information Regulations complaints
The initial contract term is for 2 Years with a possible 1 Year extension.