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Provision of PALS & Complaints Contact Centre Service
BuyerATTAIN HEALTH MANAGEMENT SERVICES LTD(ID: GB-CFS-333743)
AwardedCFSME Friendly
Value
£39,152
Region
East of England
Deadline
25 Mar 2025
Status
complete
Published
—
Contract Start
1 Apr 2026
Contract End
30 Sep 2029
CPV Classification
79510000Telephone-answering services
Description
The Contracting Authority (NHS Essex Integrated Care Board) has awarded a compliant Call-Off Contract to East of England Ambulance NHS Trust - Commercial Services [CallEEAST] for provision of a PALS & Complaints Contact Centre Service Essex Integrated Care Board (Essex ICB) that will provide PALS and Complaints call handling/contact centre services to facilitate timely effective response and resolution of patient issues.
The contract commences 01st April 2026 and expires 30th September 2026.…The Contracting Authority (NHS Essex Integrated Care Board) has awarded a compliant Call-Off Contract to East of England Ambulance NHS Trust - Commercial Services [CallEEAST] for provision of a PALS & Complaints Contact Centre Service Essex Integrated Care Board (Essex ICB) that will provide PALS and Complaints call handling/contact centre services to facilitate timely effective response and resolution of patient issues.
The contract commences 01st April 2026 and expires 30th September 2026. The estimated value of the new contract (£114,066.24) and the cumulative spend to date (£39,152).
This Contract Award Notice is being published in accordance with the requirements for sub-central contracting authorities, NHS Trusts and NHS Foundation Trusts where the contract value is at least £30,000 inclusive of VAT in accordance with the Public Contract Regulations 2015, which govern the Framework Agreement his Call-Off Contract is associated with.