To enable citizens to have the best service possible when interacting with the Council, we provide an online sign language service across all customer facing services. This service aids citizens via telephone or via video who are deaf so they can interact with the Council the same as an able body person.To enable citizens to have the best service possible when interacting with the Council, we provide an online sign language service across all customer facing services. This service aids citizens via telephone or via video who are deaf so they can interact with the Council the same as an able body person.