BuyerDepartment for Business and Trade(ID: GB-CFS-308315)
AwardedCFSME Friendly
Value
£322,687
Region
—
Deadline
26 Aug 2026
Status
complete
Published
—
Contract Start
27 Aug 2026
Contract End
1 Sep 2027
CPV Classification
64220000Telecommunication services except telephone and data transmission services
Description
Provision of the Genesys Cloud Contact Centre to support the newly created Fair Work Agency. This contract was procured through RM6116. The committed first year spend is £133,386.67 (ex VAT). The first year of the contract formally begins once the system is live. The contract value is set to cover any additional spend that may be required through the service in the first year, as well as the potential spend for the second optional year of the contract.Provision of the Genesys Cloud Contact Centre to support the newly created Fair Work Agency. This contract was procured through RM6116. The committed first year spend is £133,386.67 (ex VAT). The first year of the contract formally begins once the system is live. The contract value is set to cover any additional spend that may be required through the service in the first year, as well as the potential spend for the second optional year of the contract.