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Understanding customer experience of parcel deliveries
BuyerOFCOM(ID: GB-CFS-42310)
AwardedCFSME Friendly
Value
£70,680
Region
—
Deadline
20 Mar 2026
Status
complete
Published
22 Jun 2026
Contract Start
18 May 2026
Contract End
30 Sep 2026
CPV Classification
79310000Market research services
Description
Qualitative research is to deepen Ofcom's understanding of customers' real world experiences of parcel deliveries and interactions with parcel operators, with a particular focus on those with additional or access needs and those who have contacted or complained to an operator.Qualitative research is to deepen Ofcom's understanding of customers' real world experiences of parcel deliveries and interactions with parcel operators, with a particular focus on those with additional or access needs and those who have contacted or complained to an operator.